1. Introduction
Techway Automotive, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website techwayautomotive.biz or use our automotive services.
Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We are a limited liability company operating in Dothan, Alabama, providing professional auto repair and maintenance services. This policy applies to all visitors, customers, and users of our website and services.
2. Information We Collect
2.1 Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form on our website
- Request a quote for automotive services
- Schedule a service appointment
- Subscribe to our newsletter or communications
- Communicate with us via phone, email, or in person
This information may include:
- Full name
- Email address
- Phone number
- Mailing address
- Billing information
2.2 Vehicle Information
To provide automotive services, we collect and maintain information about your vehicle(s), including:
- Vehicle make, model, and year
- Vehicle Identification Number (VIN)
- License plate number
- Mileage
- Service history and maintenance records
- Diagnostic information and repair history
- Vehicle condition reports
2.3 Contact Details
When you interact with us, we may collect:
- Correspondence and communications with our team
- Feedback and reviews you provide
- Customer service inquiries and responses
2.4 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website address
- Device information
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and repair your vehicle(s) and maintain accurate service records
- Communication: To respond to your inquiries, send service reminders, and communicate about your vehicle
- Appointment Scheduling: To schedule and manage service appointments
- Billing and Payment: To process payments, issue invoices, and maintain financial records
- Customer Support: To provide customer service and resolve any issues
- Marketing: To send promotional materials, special offers, and newsletters (with your consent)
- Website Improvement: To analyze website usage and improve our online presence
- Legal Compliance: To comply with legal obligations and protect our legal rights
- Quality Assurance: To maintain quality control and improve our services
4. Information Sharing and Third Parties
We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processing companies
- Parts suppliers and vendors
- Email and communication service providers
- Website hosting and analytics providers
These providers are contractually obligated to protect your information and may only use it for the purposes we authorize.
4.2 Legal Requirements
We may disclose your information when required by law, court order, or government request, or when necessary to:
- Comply with legal processes or obligations
- Protect our rights, privacy, safety, or property
- Enforce our terms of service or agreements
- Respond to emergencies or prevent harm
4.3 Business Transfers
If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share your information with third parties when you provide explicit consent for us to do so.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data transmitted through our website using SSL/TLS technology
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Physical security measures at our business location
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
In the event of a data breach, we will notify affected individuals in accordance with applicable laws and take appropriate remedial actions.
7. User Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 Right to Access
You have the right to request a copy of the personal information we hold about you. To make this request, please contact us at support@techwayautomotive.biz.
7.2 Right to Correction
You have the right to request correction of inaccurate or incomplete personal information. Contact us with the details that need to be corrected.
7.3 Right to Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements for business and vehicle records).
7.4 Right to Opt-Out
You have the right to opt-out of:
- Marketing communications (you will still receive service-related messages)
- Certain types of data collection and tracking
- The sale of personal information (we do not sell personal information)
7.5 Right to Data Portability
You may request a copy of your data in a portable format to transfer to another service provider.
7.6 Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
7.7 Exercising Your Rights
To exercise any of these rights, please contact us at:
- Email: support@techwayautomotive.biz
- Phone: +1 (901) 289-3224
- Mail: 150 Ross Clark Cir, Dothan, AL 36303
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
8. How to Delete Your Data
If you wish to have your personal information deleted from our systems, please follow these steps:
8.1 Submit a Deletion Request
Send a written request to delete your data by contacting us through one of the following methods:
- Email: Send your request to support@techwayautomotive.biz with the subject line "Data Deletion Request"
- Phone: Call us at +1 (901) 289-3224 during business hours
- Mail: Send a written request to: Techway Automotive, LLC, Attn: Privacy Officer, 150 Ross Clark Cir, Dothan, AL 36303
- In Person: Visit our location at 150 Ross Clark Cir, Dothan, AL 36303
8.2 Information to Include
Please provide the following information to help us locate and verify your account:
- Your full name
- Email address associated with your account
- Phone number on file
- Vehicle information (if applicable): make, model, year, and/or VIN
8.3 What Happens Next
- We will acknowledge receipt of your request within 5 business days
- We will verify your identity before processing the request
- Subject to legal retention requirements, we will delete your personal information within 30 days
- You will receive confirmation once the deletion is complete
8.4 Exceptions to Deletion
We may be required to retain certain information due to:
- Legal obligations (e.g., tax records, business transaction records)
- Warranty and service documentation requirements
- Ongoing legal claims or disputes
- Safety recalls and manufacturer requirements
Where retention is required, we will minimize the data held and restrict its use to only those purposes required by law.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
9.1 Retention Periods
- Vehicle Service Records: Retained for the life of the vehicle plus 7 years to support warranty claims and manufacturer requirements
- Financial Records: Retained for 7 years in accordance with tax and accounting regulations
- Marketing Data: Retained until you opt-out or your account becomes inactive
- Website Analytics: Aggregated data retained for 2 years; individual session data deleted after 14 months
9.2 Secure Deletion
When data is no longer needed, we securely delete or anonymize it using industry-standard methods.
10. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
Parents or guardians who believe their child has provided us with personal information should contact us immediately at support@techwayautomotive.biz.
11. International Users
Our website and services are primarily intended for users located in the United States. If you are accessing our website from outside the United States, please be aware that:
- Your personal information may be transferred to, stored, and processed in the United States
- U.S. privacy laws may differ from those in your country
- By using our website or services, you consent to the transfer and processing of your information in the United States
We take appropriate measures to ensure your personal information remains protected in accordance with this privacy policy, regardless of your location.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we will provide notice on our website homepage
- We encourage you to review this policy periodically
Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Techway Automotive, LLC
150 Ross Clark Cir
Dothan, AL 36303
United States
Phone: +1 (901) 289-3224
We will respond to your inquiry within 30 days.